Change Management Plan and execution to expedite the adoption of a business critical new technology solution

"Impressed with the professional quality of all communications and presentations.”

“Unprecedented level of engagement from emails & orientation sessions.”

Roll out and help transition to a new business critical issue tracking solution across multiple international teams to reduce risk and proactively avoid future issues.
Educate Senior Leadership and SMEs on the different systems available and their purpose to enhance adoption of the new tool.
Engagement during competing priorities and COVID-19.

CHALLENGE

The adoption of a new centralized Issue Management system powered by a user-friendly front-end interface for data entry, robust back-end data storage solution and Integrated Data Visualization.

GOAL

Integrated approach with a Cross-Functional Internal Team as “Influencers” to help drive awareness & adoption.
Developed a multi-channel rollout communication plan including emails, G+ Connect, other sites, slide decks, events and videos to amplify customer messaging.
Implemented a “soft launch” approach to gather feedback and gain alignment & clarity with other tools prior to full launch.
Developed pull-through testimonial videos with users who are entering their first issues into the system.

Over 600 new users logged in within first week.
Enhanced clarity between this system and the other tools across interdependent teams.
Increased business value in conjunction with the system’s Data Visualization features.