She managed a Customer Service team that included daily call center operations, wholesaler relations, contract compliance, medical information triage, staff training and new system implementations
Diane demonstrates outstanding collaboration skills, developing strong working rapport quickly with others. She is open minded and works harmoniously and effectively in cross-functional and matrix environments.
Diane’s industry expertise has been focused in both biotechnology and information technology.
She holds a Bachelor’s Degree in Business from San Francisco State University.
Diane brings to Shibley and Partners 30+ years of training & communications, project & change management, customer service/support and operations experience at Roche/Genentech.
She is an accomplished professional with extensive Roche/Genentech experience as an adaptive leader of change and has worked on numerous change management initiatives.
She has a proven track record in identifying customer needs and solving problems with solutions that minimize employee resistance and drive adoption/utilization of new platforms.
Diane leverages her exceptional people and project focus skills to develop and deliver high quality end products that meet customer requirements through her pragmatic approach to adoption planning and execution.
