Lucia brings together a strong creative/design background, project management skills and technical knowledge
She also has extensive experience in assessing user behavior, enabling her to lead the development of communication and training solutions that foster seamless adoption of new software products and related processes.
She has led a company expansion from 18 to 102 employees in less than 1 year, creating and managing the day-to-day operations, setting up new production lines and procedures, that more than doubled the per-person productivity.
Lucia’s industry expertise includes start-ups, financial software, health-care, asset management and IT solutions.
Lucia brings to Shibley and Partners, LLC 18+ years of experience in project management and execution, managing the creative design and deployment of large scale change initiatives.
Lucia is a Pragmatic Marketing alumni. She turns adoption strategy into practice and monitors adoption pull-through with all stakeholder groups.
Lucia has a track record of project managing process improvements, productivity enhancements, and streamlining solution delivery.
She led the product definition of a health-care payment solution used by one of the largest financial service companies in the world (Fidelity Investments) and 2 of the largest HSA providers in the United States.
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